HOPE Helps, a local non-profit with a mission to prevent hunger and homelessness and keep families in their homes, is looking for a talented individual who is compassionate, resourceful, and organized to join our team. The ideal candidate will be self-motivated, committed to the organization’s mission and values, while consistently functioning as a highly dedicated team player, as well as an effective case manager working with the Financial Literacy programs of the organization. Position is full-time, Tuesday-Friday with alternating Saturdays and Mondays and additional weekend availability for scheduled outreach events. Required: Bachelor’s Degree.
- Understanding HOPE’s Mission, vision, values and structure.
- Coordinate and direct outreach strategies to cultivate healthy, strategic and effective relationships with other social service agencies, higher education institutions, businesses and other community organizations.
- Meet with clients to develop case plans to identify financial needs, food needs, necessary resources etc.
- Maintains records and provides accurate statistics from all resources used by clients through timely input into community database.
- Work with Program Case Manager to document all policies and procedures in manuals and SOPs.
- Coordinate and oversee HENS (Homeless Emergency Network Services) program:
- Semi-annual home visit checks with clients.
- Coordinate any special food needs with Pantry coordinator.
- Identify any additional needs/resources for program throughout the year.
- Provide report on program services.
- Coordinate/train all program volunteers/drivers alongside Volunteer Manager.
- Assist in scheduling classes, to benefit HOPE’s clients.
- Ensures documentation regarding clients are kept secure and confidential, and maintained consistently with required policies and procedures.
- Work alongside Marketing Dept. in preparing client stories, testimonies and surveys for newsletters and other marketing materials.
- Attend HOPE Outreach events and Community Outreach events alongside Program Manager as they relate to the department.
- Supervises volunteers/interns for all programs under case management including volunteer financial counselors and budget/savings classes. Works to utilize volunteers wherever possible to maximize productivity and minimize personnel cost for HOPE.
- Attends HOPE outreach event-planning meetings as needed/required.
- Work with HOPE’s interns to ensure Resource Guide is up to date, annually.
- Attributes: High attention to detail, Collaboration skills, Case Management skills, Resourcefulness.
Click here to download the job description.
Please send resume, cover letter and pay rate expectation to resume@hopehelps.org with CASE MANAGER in the subject line.
