Meet the Team

Joan Faulkner, President / Chief Executive Officer

Joan is responsible for overseeing the administration, programs and implementing the…

Janis Williams, Chief Financial Officer

Janis is responsible for annual financial statements and tax returns…

Jackie Nitti, Development Manager

Jackie is responsible for managing fundraising/sponsorships, donor relations…

Patricia Genao, LCSW, Program / Case Manager

Patricia is responsible for managing all of the activities of the Resource Department, providing case management services to clients, and overseeing and supervising the University of Central Florida Interns. Fun fact: Patricia has 3 dogs in their house: all are girls, 1 is 17, and 1 is a police dog! Hobby/Pastime: Reading, watching sports, especially […]

Tammy Lennox, Volunteer Manager

Tammy is responsible for recruiting, scheduling and orientating volunteers …

Sue Shoemaker, The HOPE Chest Thrift/Boutique Manager

Sue is responsible for managing the sales and operations of HOPE’s …

Diane Isla, Operations Manager

Diane is responsible for coordinating administration duties and office procedures, ensuring…

Carolyn Sawaya, Events Coordinator

Carolyn is the lead for HOPE events. She is responsible for coordinating HOPE’s

Lauren Francis, Marketing Coordinator

Lauren is responsible for designing all of the creative content for internal and external events, social media, newsletters, and advertisements. She maintains the website, social media accounts, and contact databases to ensure everything is up to date. She also maintains all marketing materials, creates and sends press releases, and keeps all of HOPE’s historical data […]

Amber Addison, Food Pantry Coordinator

Amber is responsible for completing the food inventory and ordering the weekly amount of food needed, coordinating with local businesses, grocery stores, and individual/group food donors to set-up donation drop-offs and food drives, and ensures each client is receiving healthy food weekly.

Aleika Arboleda, Case Manager

Aleika is responsible for greeting and assisting all individuals and families in crisis directing…

Diana Elenz, Customer Service Rep

Diana is responsible for organizing the sorting room, pricing linens and toys, and promoting the daily deals…

Gloria Beekman, HOPE Chest Lead

As a HOPE Chest Thrift/Boutique lead, Gloria is responsible for customer…

Nancy Pantano, Customer Service Rep

Nancy is responsible for customer service and beautifying HOPE’s thrift…

Linda Smart, Customer Service Rep

Linda is responsible for community donation intake and sorting and working…

Riana Sukhu, Customer Service Rep

Riana is responsible for organizing and pricing community donations, helping guide…

Susan Hilley-Arcaya, Customer Service Rep

Sue is responsible for customer service, and organizing and pricing community donations

Loreta Prachel, Customer Service Rep

Lori is responsible for customer service, and organizing and pricing community donations

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