HOPE Helps, a local non-profit with a mission to prevent hunger and homelessness and keep families in their homes, is looking for a talented individual who is compassionate, resourceful, and organized to join our team. The ideal candidate will be self-motivated, committed to the organization’s mission and values, while consistently functioning as a highly dedicated team player, as well as an effective case manager working with the Financial Literacy programs of the organization. Position is full-time, Tuesday-Friday with alternating Saturdays and Mondays and additional weekend availability for scheduled outreach events. Required: Bachelor’s Degree.
- Understanding HOPE’s mission, vision and values.
- Conduct intake meetings with clients to develop case plans to identify financial needs, food needs, necessary resources etc.
- Screen HOPE clients for financial assistance/counseling needs alongside Program Assistant, such as document collection, client financial review, etc. as identified by Supervisor.
- Maintains records and provides accurate statistics from all resources used by clients through timely input into HMIS. Licensed HMIS knowledge of reporting as needed/required.
- Works with the Director of Client Programs to document all policies and procedures in manuals and SOPs, including but not limited to HENS, Financial Assistance, and Kids of HOPE.
- Provide back up support for HENS case management and distribution, as needed.
- Ensures that documentation regarding clients are kept secure and confidential, and maintained consistently with required policies and procedures.
- Supply Resource Management team with any client stories, etc. for possible use in HOPE materials, e-blasts/newsletters, website articles, etc.
- Represent HOPE at Outreach events (ex: BTSB, CITC) and Community Outreach events (ex: IFC, CoC, COAST) alongside the Director of Client Programs as they relate to the department.
- Train and supervise social work interns, as requested.
- Works to utilize volunteers wherever possible to maximize productivity and minimize personnel cost for HOPE.
- Attributes: High attention to detail, Collaboration skills, Case Management skills, Resourcefulness.
Click here to download the job description.
Please send resume, cover letter and pay rate expectation to resume@hopehelps.org with CASE MANAGER in the subject line.
