We’re Hiring – Case Manager

We’re Hiring – Case Manager

HOPE Helps, a local non-profit with a mission to prevent homelessness and keep families in their homes, is looking for a talented individual who is compassionate, resourceful, and organized to join our team.  The ideal candidate will be self-motivated, committed to the organization’s mission and values, while consistently functioning as a highly dedicated team player, as well as an effective case manager of the organization.  This candidate is responsible case management services and coordinating all of the resources offered to HOPE clients on a daily basis.   Position is full-time and additional weekend availability for scheduled outreach events.  Required: Bachelor’s Degree, Fluent in Spanish.

  • Understanding HOPE’s Mission, vision, values and structure.
  • Coordinate and direct outreach strategies to cultivate healthy, strategic and effective relationships with other social service agencies, higher education institutions, businesses and other community organizations.
  • Meet with clients to develop case plans to identify financial needs, food needs, necessary resources etc.
  • Maintains records and provides accurate statistics from all resources used by clients through timely input into community database.
  • Work with Program Case Manager to document all policies and procedures in manuals and SOPs.
  • Coordinate and oversee HENS (Homeless Emergency Network Services) program:
  • Semi-annual home visit checks with clients.
  • Coordinate any special food needs with Pantry coordinator.
  • Identify any additional needs/resources for program throughout the year.
  • Provide report on program services.
  • Coordinate/train all program volunteers/drivers alongside Volunteer Manager.
  • Assist in scheduling classes, to benefit HOPE’s clients.
  • Ensures documentation regarding clients are kept secure and confidential, and maintained consistently with required policies and procedures.
  • Work alongside Marketing Dept. in preparing client stories, testimonies and surveys for newsletters and other marketing materials.
  • Attend HOPE Outreach events and Community Outreach events alongside Program Manager as they relate to the department.
  • Supervises volunteers/interns for all programs under case management including volunteer financial counselors and budget/savings classes.  Works to utilize volunteers wherever possible to maximize productivity and minimize personnel cost for HOPE.
  • Attends HOPE outreach event-planning meetings as needed/required.
  • Work with HOPE’s interns to ensure Resource Guide is up to date, annually.
  • Attributes: High attention to detail, Collaboration skills, Case Management skills, Resourcefulness.

Click here to download the job description.

Please send resume, cover letter and pay rate expectation to resume@hopehelps.org with CASE MANAGER in the subject line.

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