HOPE Helps, Inc., dba The HOPE Chest, is looking for a positive, energetic, self-disciplined and organized team player to join and contribute to our team as a thrift store Customer Service Representative and to assist in guiding volunteers. This is a full-time position covering 32 hours a week. This position may work as a cashier and pricing/displaying items for sale. Must be able to stand for long periods. Service with a smile is key because this position is always working with the public either donating merchandise to sell, volunteering or purchasing as a customer. The right candidate will understand and convey the mission of HOPE as well as help promote outreach events and fundraisers. Work hours range from 8:00 am to 5:30 pm. Saturday availability is required.
Job Requirements:
- Understanding of HOPE’s mission, vision, values, programs and upcoming events.
- Promote HOPE activities and in general, current and future sales, attempting to upsell customers.
- Greet & assist clients, customers, donors and volunteers in a polite, courteous, professional & helpful manner giving them a HOPE experience.
- Assist in guiding volunteers, making them feel busy and engaged, giving them a positive HOPE experience.
- Communicate any volunteer issues needing immediate attention to Volunteer Coordinator/Lead.
- Manage incoming and outgoing phone calls, in a prompt and pleasant manner.
- Utilize computer for checking emails weekly and for pricing items, as needed.
- Be aware of resource/event needs of specific donated items for collection.
- Maintain store cleanliness/organization at opening, during the day and at closing. (Checklists)
- Assures donations are displayed to maximize sales and stored to minimize damage and to promote efficiency.
- Assist HOPE clients with Resource/Thrift vouchers and work alongside Case Managers for any client needs.
- Take initiative to learn and perform tasks during slow times.
- Adhere to punctuality and attendance expectations as it pertains to the store schedule.
- Identify potential problems and communicate recommendations for solving them.
- Make independent decisions based on policies and procedures, as needed.
Qualifications:
- High School Diploma or GED required
- Previous cashier/POS experience required
- Excellent customer service experience required
- Previous sorting experience preferred
- Previous non-profit experience preferred
- Knowledge of merchandising a plus
- Bilingual a plus
Please fill out the application for employment and return to 812 Eyrie Drive, Oviedo, Fl 32765 or email resume@hopehelps.org
